Refund Policy

We want every project to land well. If something isn't right, here's how refunds work for our service packages.

Before Work Begins

If you cancel before the project kick-off call (i.e. before any work has started), you are eligible for a full refund of the amount paid.

After Work Has Started

• If we fail to deliver the agreed scope within a reasonable extension of the stated timeline, you may request a refund for the undelivered portion of the work
• Completed milestones, delivered work and third-party costs already incurred (domains, licences, cloud charges) are non-refundable
• Monthly support plans can be stopped anytime; unused full months are refunded

How to Request a Refund

Email dramiopvtltd@gmail.com or call +91 99793 51156 with your order number and the reason. We review requests within 3 business days.

Processing

• Approved refunds are processed to the original payment method (via PayU) within 5–7 business days
• For invoice/bank-transfer payments, refunds are made via bank transfer/UPI to details you provide

Contact